FAQs
Frequently Asked Questions (FAQs)
1. What is Jiia Resort Wear? Jiia Resort Wear is a luxury swimwear brand that offers elegantly handcrafted designs with a chic, cool-girl aesthetic. Our collection is designed to make you feel confident and stylish at the beach or poolside.
2. How can I place an order? To place an order, simply browse our collection on our website, select your desired items, and add them to your cart. Once you’re ready, proceed to checkout to complete your purchase.
3. Do you offer discounts or promo codes? Yes, we offer discounts and promo codes from time to time. Currently, you can use code JIIA10 for 10% off your first order.
4. What are your shipping options? We offer the following shipping options:
- Standard Shipping: [5-7] business days
- Expedited Shipping: [2-3] business days
- Overnight Shipping: [1] business day International shipping rates and times vary. For more details, please visit our Shipping Policy.
5. How can I track my order? Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery.
6. What is your return policy? All sales are final. We do not accept returns or exchanges unless the product is defective or damaged upon receipt. If you receive a defective or damaged item, please contact our Customer Service team within 7 days of receipt for assistance.
7. How do I care for my swimwear? To ensure the longevity of your swimwear, we recommend rinsing it in cold water after each use and laying it flat to dry. Avoid machine washing, tumble drying, and using harsh detergents or bleach.
8. How do I contact Customer Service? If you have any questions or need assistance, please contact our Customer Service team at:
- Email: thejiiashop@gmail.com
9. Can I change or cancel my order? Once an order is placed, it cannot be canceled or modified. Please review your order carefully before completing your purchase.
10. Do you offer gift cards? Yes, we offer gift cards in various denominations. You can purchase them directly from our website and they make a perfect gift for any occasion.
11. Do you ship internationally? Yes, we ship to select countries worldwide. Please refer to our Shipping Policy for more details on international shipping rates and delivery times.
12. How can I stay updated on new collections and promotions? Sign up for our newsletter to stay updated on new collections, promotions, and exclusive offers. You can also follow us on social media for the latest news and updates.